Frequently Asked Questions
Order & Shipping
1) How long does it take to process my order?
As soon as your payment is verified, we will process your order within 24 hours. The actual time needed is given by the "Availability" stated on the product page. For example, if the availability is 24-48 hours, it will take us that much time before shipping. We will try our best to ship your order as soon as possible.
2) How do I check my order status?
First, you need to sign in to your account. Then click on “Check Order
Status”. Below are the processing stages:
- Verifying your payment
- Processing your order
- Shipped - you can now track your order with the tracking number provided
3) How long does it take for my order to arrive?
After your order is shipped (see (1) above), the courier company will
deliver your order within 1-2 days. You can always trace your order with the
tracking number provided on your order page. So the time needed is
payment verification (0-1 days) + processing (based on "Availability" given) + shipping (1-2 days).
4) How do I get free shipping?
We offer free shipping if you purchase above RM100.00 for Klang Valley only
5) Do you ship internationally to other countries than Malaysia?
Unfortunately, we currently only ship to Malaysia. Also, no P.O. boxes are allowed.